Archive for the ‘small business myths’ Category
Small Business Myth #5: Make Yourself Indispensable
Written by Steve Winduss on February 6, 2010 – 12:56 pm -
Make yourself indispensable. That must be the key to a long and successful small business career surely.
We’ve all seen them. Strutting the office like a displaying peacock. Assured of the fact that no one else could do the job they do. It would be impossible. And therefore they are indispensable.
How wonderful. How wonderful that if they got run over by a bus this afternoon the small business’ vertical pipeline would come to a standstill because they were no longer able to carry out their work.
Ah yes you say but you have to think of No 1 first, yourself. Make yourself indispensable and that small business will need you more. And they will pay you more and love and nurture you.
Well let me tell you how it is from the small business perspective: They hate “indispensable “. They loathe “indispensable “. If there’s one thing they can’t abide, it’s “indispensable “. Read more »
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Small Business Myth #3: Knowledge is power
Written by Steve Winduss on October 9, 2008 – 6:29 am -
Knowledge is power. So wrote Sir Francis Bacon in 1597. Far be it for me to argue with such an esteemed philosopher and statesman but if that was the case, why aren’t taxi drivers running the country?
An attitude prevails even today in UK small business that somehow to have the knowledge is to hold the balance of power. There is a reluctance to share information as to do so Read more »
Tags: small business culture, small business myths
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Small Business Myth #2: The customer is always right.
Written by Steve Winduss on September 25, 2008 – 9:29 pm -
“The customer is always right.” Right?
Wrong!
Customers are just people like you and me, none of us are always right (with the possible exception of my wife) so clearly this isn’t the sense in which Harry Selfridge, founder of the prestigious Selfridges department store in London in the early 1900’s, intended to focus his staff on customer service. A noble sentiment but unwittingly misguided and demotivating for staff.
What about if he had said Read more »
Tags: customer service, small business myths
Posted in customer service, small business myths | 3 Comments »
Small Business Myth #1: My small business ideas could make me rich
Written by Steve Winduss on September 11, 2008 – 9:45 pm -
I’m sorry to be the first to break this to you but your small business ideas are worth diddlysquat.
I know that comes as a shock because you were relying on at least one of them to provide for your pension.
Everyone at some stage in life has at least one Read more »
Tags: small business ideas, small business myths
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