Archive for September, 2008
Small Business Myth #2: The customer is always right.
Written by Steve Winduss on September 25, 2008 – 9:29 pm -
“The customer is always right.” Right?
Wrong!
Customers are just people like you and me, none of us are always right (with the possible exception of my wife) so clearly this isn’t the sense in which Harry Selfridge, founder of the prestigious Selfridges department store in London in the early 1900’s, intended to focus his staff on customer service. A noble sentiment but unwittingly misguided and demotivating for staff.
What about if he had said Read more »
Tags: customer service, small business myths
Posted in customer service, small business myths | 3 Comments »
Entrepreneur or Intrapreneur?
Written by Steve Winduss on September 18, 2008 – 10:02 pm -
What’s the difference between an Entrepreneur and an Intrapreneur? and why should I care?
“An Entrepreneur is someone who has the skills, passion and financial backing to create wealth from new business opportunities and is willing to take full responsibility for its success or failure.”
“An Intrapreneur is someone who Read more »
Tags: entrepreneur, intrapreneur
Posted in business culture, intrapreneur, small business startup | No Comments »
Small Business Myth #1: My small business ideas could make me rich
Written by Steve Winduss on September 11, 2008 – 9:45 pm -
I’m sorry to be the first to break this to you but your small business ideas are worth diddlysquat.
I know that comes as a shock because you were relying on at least one of them to provide for your pension.
Everyone at some stage in life has at least one Read more »
Tags: small business ideas, small business myths
Posted in small business ideas, small business myths | No Comments »
